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Using a tablet to analyse key performance indicators across all departments using data dashboards.

Define, Measure, and Improve What Really Drives Performance

We help SMEs build bespoke KPI frameworks that turn data into meaningful insight so every team knows what success looks like and how to achieve it. 


 Explore our full SME Dashboard Development Guide 

book a call to discuss your kpi framework

WHY BESPOKE KPI FRAMEWORKS MATTER

Many SMEs measure performance with spreadsheets or generic metrics that don’t reflect their true business goals.


Without clear, consistent KPIs, it’s impossible to track progress, drive accountability, or make confident decisions.


IllumiFi’s Bespoke KPI Framework Development service creates a tailored measurement structure aligned to your strategy, industry, and data maturity.


Each framework can connect directly to your data platform or reporting environment, providing real-time, actionable insight for every department.

WHAT WE Will DELIVER

Our KPI framework design process ensures every metric adds measurable value:

1. Discover & Define: We work with leadership teams to identify strategic objectives and success measures across functions: financial, operational, sales, marketing and customer.  


2. Design & Align: KPIs are structured into a clear hierarchy (strategic → tactical → operational) and mapped to available data sources.  


3. Validate & Visualise: We benchmark targets, define data owners, and link KPIs directly into dashboards or automated reports.  


4. Embed & Evolve: We provide templates, training, and review cycles so your KPI framework becomes a living part of business management. 

KPI framework structure connecting business goals to data-driven dashboards.

OUTCOMES & BENEFITS

Performance metrics dashboard showing progress against KPI targets.

  • Clarity: All teams across the business understand what to measure and why.
     
  • Focus: KPIs align directly with strategic objectives and business growth plans.
     
  • Accountability: Owners, targets, and update frequency are clearly defined.
     
  • Consistency: Unified metrics across systems and teams reduce reporting conflicts.
     
  • Insight: Real-time dashboards show progress against goals in one view.

EXAMPLE USE CASES

IllumiFi has created KPI frameworks for a wide range of SME sectors:

E-commerce and Retail

Dental & Health Services

E-commerce and Retail

A shopping trolley icon to represent e-commerce and retail sector KPI Frameworks

 Conversion rates, customer lifetime value, customer retention and fulfilment performance.  

Education

Dental & Health Services

E-commerce and Retail

A book and mortar board icon to represent education sector KPI Frameworks

 Enrolment trends, attendance, cost per pupil, and resource efficiency. 

Dental & Health Services

Dental & Health Services

Dental & Health Services

A heart and hands icon to represent healthcare sector KPI frameworks

 Treatment room utilisation, patient retention, treatment mix, and staff productivity dashboards. 

Professional Services

Security & Facilities Management

Dental & Health Services

A briefcase icon to represent professional services sector KPI frameworks

 Project profitability, client retention, and billable utilisation. 

Security & Facilities Management

Security & Facilities Management

Security & Facilities Management

A shield and padlock icon to represent security and facilities services sector KPI frameworks

Contract performance, response times, and staff scheduling efficiency. 

TIMELINES & PRICING

Typical KPI framework projects take 4–10 weeks, depending on business size and data maturity.


- 4–6 weeks: Core KPI definition and alignment workshops. 

- 6–8 weeks: Full framework build and integration into dashboards.

- 8–10 weeks: Benchmarking, reporting automation, and training.
 

Our KPI development packages start from £4,295 + VAT, including design workshops, documentation, and integration support.

To explore how your KPI framework can be embedded into a wider data platform visit our SME dashboard development page

create a kpi framework that becomes a tool for growth

book a call to discuss your kpi framework

Frequently Asked Questions

Please email us at info@illumifiadvisory.co.uk if you cannot find an answer to your question.

 A KPI framework is a structured system that defines what your business measures, how it measures it, and why it matters. It ensures every department is tracking metrics that align with strategic objectives, helping SMEs make data-driven decisions and monitor real progress. 


Generic KPI templates often overlook what truly drives performance in your business. Our bespoke frameworks are designed specifically around your goals, industry, and data maturity, ensuring every KPI is measurable, relevant, and actionable. 


Each KPI is mapped to existing data sources and integrated directly into your dashboards, ensuring real-time performance tracking. The framework becomes the foundation of your reporting system, not a static document. 


Visit our data platform development page for more details on building end-to-end data and reporting capability 


We guide you through every stage: workshops to define metrics, creation of KPI documentation and targets, data mapping, dashboard integration, and training for your team. Each project includes benchmarks and performance review recommendations. 


Most projects take 4–10 weeks, depending on the number of business areas and level of integration required. Simpler frameworks can be completed within a month, while larger multi-department setups take longer.


Absolutely. Every IllumiFi framework is built to evolve. As your strategy changes or new systems are introduced, we can expand or adjust your KPIs to maintain relevance and continuity in reporting. 


Start with a discovery call to discuss your current reporting setup and business goals. We’ll review your data landscape, outline the right KPI framework approach, and provide a clear timeline and proposal. 


Book a free discovery call here.


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